Terms and Conditions for National Auto Sales.

*All orders are taken on the understanding and expectation that you, the customer, has read, understood and agreed to the Terms & Conditions listed below.* .

These terms and conditions apply between you (the purchaser) and National Auto Sales (NAS) (the broker) for the sale and purchase of any UK supplied vehicles. UK Vehicles listed on the website are supplied by recommended dealers.

1. Orders
1.1. Order of a vehicle from this website is an offer by you. All orders are subject to acceptance by NAS, availability from the manufacturers, price changes in Clause 2.2 below. All orders are subject to availability from the manufacturer / supplier. All orders are subject to prices set by the manufacturer / supplier. If the vehicle you have ordered is not available, NAS will contact you by email or telephone (if you have given us your details) to provide possible alternatives. If the vehicle is available and NAS accepts your offer then NAS will contact to complete and return the purchase agreement.
1.2. Approximate delivery dates are given, usually by Telephone or Email, however these are dependent on the manufacturer / supplier and are totally at their discretion.
It should be noted that any quoted delivery date may be extended and therefore is not contractual.

2. Prices
2.1. The prices quoted include VAT, delivery to the dealer, number plates, 12 months Road Fund Licence and the Vehicle Registration Charge.
2.2. NAS reserves the right to change the price either before or after NAS accepts any order, (whether on account of manufacturer / supplier price change, increased material, labour or transport costs). NAS shall notify you of such a change and you have the right to cancel your order if the change is not acceptable.
2.3. Prices on the web site are for information purposes only and do not constitute an offer by us capable of an acceptance by you.

3. Payment
3.1. Depending on the vehicle requested and manufacturer requirements, a deposit is not usually needed. However if the vehicle order is specified to an amount of more than £500 over that of the none specified car then a deposit of that difference will be asked for. If your order is not accepted by NAS this will be refunded as soon as possible. If you decide not to proceed with any order that has been accepted by NAS then any deposit paid is non-refundable (except if you cancel your order in accordance with clause 2.2 above due to a price change or failure to supply, in which case your deposit will be repaid to you).
3.2. Payment of any deposit shall be made by Personal Cheque, Banker's Draft or Bank Transfer to a NAS bank account. NAS may not accept your order until we receive cleared funds.
3.3. Payment of the balance due on the vehicle must be made in the manner as agreed with NAS. Title will only transfer to you when the supplying dealer receives payment in full in cleared funds.
3.4. All final balance payments are due either NAS or the vehicle supplier, paid in full, prior to the car being delivered to you.

4. Liability
4.1. NAS's role is that of broker to the purchaser and NAS's sole obligation is to pass your order, which NAS has accepted, on to the dealer / supplier and therefore NAS accepts no responsibility for any loss arising out of the contract between you and the supplier and purported arrangements relating to the supply of any vehicle.
4.2. NAS does not guarantee the title, quality or performance of the vehicles, and NAS shall bear no responsibility if you are not satisfied with the vehicle purchased.

5. Delivery
5.1. NAS (or our supplier) shall arrange with you delivery of the vehicle to your home or office. While NAS (or our supplier) will arrange delivery, the main dealer's transport company will undertake the actual delivery itself. All deliveries are insured by the dealers transport company, and any damage or scratches that may occur during delivery will be rectified by the supplying dealer.
5.2. Deliveries are restricted to mainland Britain , Wales and Scotland . You may have to pay a charge as agreed with NAS. You will be informed in advance of the amount due.
5.3. Most vehicles supplied are pre-registered with delivery miles. This means you will not be the first registered keeper.
5. 4. Once a vehicle is delivered and signed for by the customer, NAS carries no responsibility for any damage on the vehicle not seen on first inspection. Once the vehicle is delivered andsigned for by you (the customer) NAS has no responsibility for either damage or performance of the vehicle.
5. 5. NAS (or our supplier) will notify the customer with an exact date for delivery of the vehicle. If however the vehicle is delivered and the customer cannot take the delivery at that time for whatever reason, then the vehicle will be returned to the manufacturer's depot. A second delivery date will be given to the customer and a second delivery charge will be invoiced to the customer. Minimum charge for the second delivery will be £150 (one hundred and fifty pounds). Should a vehicle need to be stored whilst awaiting a second delivery, then a storage charge may be passed on to the customer. Delivery instructions cannot be changed on the day of delivery. The above still applies if the first delivery was 'Free of Charge'.
5.6. The V5 log book will follow in the post after the date of purchase / delivery. Dependant on manufaturer this can take up to 12 months, but usually only takes 2 - 3 months.

6. Specification
Please note that specifications listed on the NAS website are for guidance purposes only and may differ from the manufacturer's latest updated specification. To be sure you are ordering the correctly specified vehicle please refer to a manufacturer's guide, which could be either the latest brochure or their website. If you are unsure about any options or specification please ask the staff at NAS. All vehicles ordered will be the latest model, as per manufacturers guide. Please note this specification can change during the order period of the vehicle. NAS holds no responsibilty for this change, and you the customer accepts that this is in the hands of the manufacturer, not NAS.

7. Cancellations
7.1 NAS will confirm a price and approximate delivery date to the customer at the time of order. Once you have signed a purchase agreement form you will receive a confirmation letter from us stating both of the above. This is an agreement stating that you wish to purchase the listed motor vehicle from NAS. This agreement cannot be terminated, without penalty, unless the vehicle does not meet the exact requirements of the original order, or with regard to delivery dates, as stated in section 1.2 above.

7.2 Cancelling your vehicle prior to delivery will forfeit your deposit unless NAS can place your vehicle with another customer within 2 weeks. This is due to NAS having to pay for the vehicle when it is ready.

7.3 NAS will not be liable for any consequential loss incurred due to cancellation of an order, or extension of delivery date due to circumstances out of NAS's control.

If you do wish to cancel your vehicle order, you need to put your cancellation by email to: sales@nationalautosales.co.uk Your cancellation is only valid once NAS have confirmed the arrival of your email and have confirmed your cancellation back to you by email or post.

7.4 NAS are entitled to cancel any contract immediately with the customer, without penalty to the customer, by written notice or email if:

The contract has been formed upon the basis of a typographical or arithmetical error, in relation to any term of the contract.
The manufacturer or supplier can no longer fulfil the order, due to lack of stock, change of discount structure/pricing to NAS, or a cease or change in production.
If the event of the above two points, a full refund of any deposit paid will be returned to the customer immediately by Cheque.

Statutory Rights
1. Nothing in these conditions shall affect your statutory rights.

Complaints Handling
NAS is committed to customer service. Should you have any complaint about the NAS Service, NAS is committed to resolving complaints in a fair and effective manner.

Please inform NAS by email at: sales@nationalautosales.co.uk should you have any complaint about our service. We are committed to acknowledging your complaint within 48 hours of receipt and undertaking all reasonable efforts to resolving it promptly under the circumstances. We will provide you with a time scale for resolving the dispute and keep you regularly updated with respect to our progress.

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